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Reviews

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We'd love your feedback! Please take a moment to rate New Kent's West Chester, PA apartments and write a review.
5 out of 5 stars
Maintenance:
Posted On: 3/5/2022

Maintenance work

Thanks to Matt and Brian for the work done in my apartment. Jobs completed in a timely fashion and clean up well done.
By: Doris Passamonti     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
Maintenance:
Posted On: 1/21/2022

Brian is the Best

Brian was so great yesterday helping with the door. He came right away and fixed the lock. Then we discovered a different issue a few hours later and he came back right away to take care of that too. I can't thank him enough for all of his help and courtesy.
By: Ashley Scrivner     Verified Resident
Source: Property Site Read Property Manager's Response

4 out of 5 stars
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Posted On: 6/14/2021

Good Place

House was nice. Could fit my wife and daughter ok and sometimes when she would have her friend over it would be a little cramped. Parking was normally good, never really a problem. Good maintenance, staff was nice. Noice was ok, and neighbor was a little rude. Pool was always nice and the location was great.
By: Anonymous   
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 2/14/2021

Best value for your dollar!

Really love this place! Everyone is quiet, respectful, and friendly. This year we had the most snow out of the past 5 years. Snow was removed exceptionally well, and was stayed on top of. Maintenance and staff are very prompt with emails and texts you send them. If you are a college kid you will be able to afford this place. I looked at a lot of places and this one has the best value for square footage in relation to it's price. I will be staying for a while!
By: Anonymous   
Source: Property Site Read Property Manager's Response

5 out of 5 stars
Maintenance:
Posted On: 10/21/2020

Maintenance

The Maintenance Team is the best! Very responsive!
By: Robin     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you so much for your review Robin! We take pride in assisting our residents and we appreciate your kind words.

3.5 out of 5 stars
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Posted On: 1/16/2020

Kent1720

Maintenance is quick to respond And capable...office staff does the best it can to fulfill your requests While keeping things fair for All residents....can be noisy with certain types of neighbors
By: Richard Durso     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you so much for your review Robin! We take pride in assisting our residents and we appreciate your kind words.

5 out of 5 stars
Maintenance:
Posted On: 10/2/2019

Maintenance

Thank you to Brian and the team for getting the AC back on so quickly. I really appreciated it being home sick yesterday. Please share this message with him. Thanks Again! Robin
By: Robin Grieco     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you so much for your review Robin! We take pride in assisting our residents and we appreciate your kind words.

5 out of 5 stars
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Posted On: 7/1/2019

23 years of worry free living

We have lived through many changes and improvements here at New Kent for over 23 years. We’re only moving because of a new job in a Florida. I can’t say enough good things about this little city we call home. I can only hope my new apartment management is half as attentive as the office staff here. When my washer, refrigerator, dishwasher stoped working ( at different times of course) the new ones were in and working when I came home from work that very same night. You just don’t get that kind of service everywhere. Although we’re sad to be leaving our kids, grandkids and friends we will also miss the wonderful staff here at New Kent. Truly a five star place to live.
By: Thomas Ferreri   
Source: Property Site Read Property Manager's Response

Thank you so much for your review Robin! We take pride in assisting our residents and we appreciate your kind words.

5 out of 5 stars
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Posted On: 9/25/2018

Awesome place to live

As you can see my ratings, everything is top class, all staffs are awesome. I would highly recommend everyone to stay here and enjoy the community and neighborhood. You guys are awesome !!
By: Aarzoo Manoosi     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you so much for taking the time to share your experience at New Kent! We appreciate your residency with us and hope you'll continue to call New Kent your home. Please let us know if you ever need anything for your apartment! Warmest Regards, the New Kent Team

5 out of 5 stars
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Posted On: 9/5/2017

Super responsive :-)

Have lived at New Kent for a bit over two years now, and today had cause to submit my 3rd or 4th minor Maintenance Request. Some have been for my unit, some for the common area(s) - and for every one, the reply was quick and the issue was resolved right away; and my interactions with the maint. crew have been nothing but positive.
By: Bill Loesel     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for taking the time to share you experience as a resident of New Kent! We love to hear positive feedback- especially about our maintenance team, they are a hard working and dedicated group! Thank you for being a part of our community. Warmest Regards, the Staff at Hankin Apartments

4 out of 5 stars
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Posted On: 10/30/2016

Times are changing

We have lived here at New Kent for 17 years and could not be happier. There are little things that tend to get annoying like the pool hours and the length of the pool season. The maintance crew is the best we've ever delt with in our over 30 years of renting. New Kent does not allow small dogs as other apartments in the area do. Cats are okay for a large deposit. The community is growing again with the addition of townhouses which may or may not change the , almost, adult community although it's not advertised as such. With all things considered we hope to live here for many years to come.
By: Long time resident     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for taking the time to share you experience as a resident of New Kent! We love to hear positive feedback- especially about our maintenance team, they are a hard working and dedicated group! Thank you for being a part of our community. Warmest Regards, the Staff at Hankin Apartments

5 out of 5 stars
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Posted On: 10/27/2016

Walden's Pond

Its a Pleasure living here at New Kent. I've been here since 2003 after living in Broomall PA. The whole Staff is Friendly and Professional. Everything is done for your Comfort and Convenience. A total Care Free Lifestyle.
By: Edward Glod     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for taking the time to share you experience as a resident of New Kent! We love to hear positive feedback- especially about our maintenance team, they are a hard working and dedicated group! Thank you for being a part of our community. Warmest Regards, the Staff at Hankin Apartments

Overall Rating

4.5 out of 5 stars

Ratings By Category

Maintenance
5 out of 5 stars
Parking
4.5 out of 5 stars
Amenities
4.5 out of 5 stars
Staff
4.5 out of 5 stars
Value
4.5 out of 5 stars
Location
5 out of 5 stars
Noise
4.5 out of 5 stars
                  

New Kent is an ApartmentRatings.com 2021 Top Rated award winner! This annual award recognizes properties with outstanding resident satisfaction ratings as measured on ApartmentRatings.com at the end of 2021. That is a huge accomplishment as only 5% of the total properties listed on the website qualify for award consideration! Thank you to all of our residents who have voted us Top Rated since 2013!

    

New Kent Apartments is also a 2021, 2020 and 2019 SatisFacts Resident Satisfaction Property Award winner!  The National Resident Satisfaction Awards recognize top property management companies and communities who are dedicated to the resident experience. Winners are awarded for their company’s leadership and focus on customer services efforts as measured through the SatisFacts’ Insite® and/or Annual survey program score.

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